Legal

Terms

Last updated: 12 November 2026

About these terms

Kosta is a product of Alvara L.L.C-FZ, a company licensed in the Meydan Free Zone, Dubai, under licence number 2652895. Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE.
"We" and "us" mean Alvara. "You" means the person using this website, or the garage that subscribes to Kosta.
Part 1 covers use of kosta.ae. Part 2 summarises how a Kosta subscription works.
Each garage signs a subscription agreement or order form. If it differs from this page, the signed agreement wins.

The information on this site is general. We keep it accurate, but features and prices can change. Your quote and agreement set out what you get.
The Kosta name, logo, text, screenshots and design belong to Alvara. Do not copy or reuse them without our written permission.
Do not misuse the site: no attempts to break it, overload it or get access you are not given.
Links to WhatsApp and other services are run by those services, under their own terms.
How we handle personal data is in our privacy policy.

A summary. The signed agreement has the full terms.

There is no self-signup. Our team sets up each garage's account after the agreement is signed.
We aim to have your garage set up within 3 working days of the agreement being signed and the fees paid. Training also depends on your team being available.
The garage owner or manager decides who gets access and what each person can do.

Kosta is an annual subscription, per garage, paid upfront for the year.
A monthly option is also available, at a higher monthly rate, billed each month in advance.
A one-time setup fee covers creating the account, setting up users and settings, and on-site training.
The plan, price and setup fee are in your quote or order form. Prices exclude 5% VAT.
Payment terms: the setup fee and the first payment (the year, or the first month) are due before the account goes live.
A price we have locked in writing, such as the founding customer price, does not change during the locked period. Offers on our website apply as written in your order form.

Yearly subscriptions run for 12 months and renew yearly unless either side gives 30 days written notice before the renewal date.
Monthly subscriptions have no minimum term. They renew each month until either side gives 30 days written notice.
Written notice means an email to hello@kosta.ae, or from us to your garage's contact email.
Cancellation takes effect at the end of the period already paid. Fees already paid are not refunded unless we agree otherwise in writing.
You can move from monthly to yearly at any time; the yearly price starts on your next billing date. A move from yearly to monthly takes effect at the end of the paid year.
The setup fee is not refundable once setup has started.

The garage owns all the data it puts into Kosta.
You can ask for a full export of your data in CSV or Excel at any time, at no charge. We send it within 10 working days.
If your subscription lapses, we do not delete your records. Your team keeps read-only access, and can still record payments, refunds and credit notes.
If you ask in writing, we send you a full export and then delete your data from Kosta's live systems within 30 days, except records the law requires us to keep. Copies in our backups are deleted automatically as each backup expires (daily backups after 35 days, monthly backups after 7 years).
We use your data only to run, support and secure Kosta for you. Details are in our privacy policy.

Features marked Beta, such as the job card by voice, fault codes from the car and invoices read by photo, may change or stop.
They can make mistakes. Check what they write before you rely on it, especially prices and fault descriptions.

Use Kosta only for your garage's lawful business.
Each person uses their own login. Do not share logins.
Do not resell access, copy the software, or try to break or reverse engineer it.
You are responsible for the data you enter, including having the right to store your customers' details.
Kosta helps you keep VAT records. You remain responsible for your own tax filings and the accuracy of what you invoice.

We may suspend an account that breaks these rules. We will tell you first unless there is an urgent risk.

Every plan includes unlimited users. Add everyone who works at your garage, full-time or part-time, and your accountant, each with their own login.
Logins are for your garage's own team. They are not for other businesses, or for reselling or sharing access.
There is no set limit on the AI features (job card by voice, invoices read by photo, fault codes) or on file storage. Use them for your garage's own work.
Not allowed: automated or scripted access, bulk uploads unrelated to your garage's jobs, or running work for other garages through your account.
If use goes far beyond what a garage of your size needs, we contact you first, explain what we see, and agree a fix with you. We do not cut off access or charge extra without telling you first.

We work to keep Kosta running and to fix problems. We do not promise uninterrupted service or a set uptime.
We may update Kosta, and sometimes need short maintenance windows.
Support: 8am to 8pm, 7 days a week, Dubai time, on WhatsApp.

If you introduce a garage that is not yet on Kosta, we pay you AED 500 once that garage signs a yearly Kosta plan and pays its first year. Garages on the monthly option do not qualify.
One reward per garage, to whoever introduced it first. Tell us before the garage signs.
This is a limited-time offer. Introductions made before it closes are honoured.

Neither side will share the other's commercial or customer information with third parties, except as needed to run Kosta or as the law requires.

As far as the law allows, our total liability to you in any year is limited to the fees you paid us in the 12 months before the claim.
We are not liable for indirect losses, such as lost profit or lost business.
Nothing here limits liability that UAE law does not allow us to limit.

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the UAE. Disputes go to the courts of Dubai.

We may update these terms. We will change the date at the top. Changes do not alter a signed agreement during its term.